Microsoft puts Windows 10 update on hold after file deletion reports

Doing what they should have done a week ago, before RTM, Microsoft has released a new build of the Windows 10 October 2018 update to Windows 10 Insiders in the Slow Ring and Release Preview Ring. However, when Windows 10 version 1809 was installed on those users' systems, it deleted the known folders containing the actual unmoved files, resulting in data loss for those users.

The average user might have seen all the headlines about the latest Windows 10 update deleting user files recently, and are now wary of anything that comes through Windows Update.

According to Microsoft, only a few users actually reported data loss.

Microsoft's paused Windows 10 update is rolling out again. Microsoft responded by pulling the update, but not before it emerged that the flaw had been reported to the company by Windows Insider members months prior - but, seemingly, entirely ignored.

Windows on Hold for Now Cable outlined three scenarios where such file loss had occurred. Microsoft made no mention of that in the update on the Windows Experience website.

"An attacker first needs to log into the operating system, but then can exploit this vulnerability to run code in the kernel and gain administrator privileges", explained Ivanti director of product management, Chris Goettl. "CVE-2018-8423 is an RCE in Microsoft's JET Database Engine and affects all supported versions of Windows". Microsoft plans to re-release the new OSes after getting testing feedback.

For everyone else, the updated October 2018 version has been released to Windows Insiders, who can now install and test it out. Until users attempt the recovery process, the company has advised victims of the bug to use their device as little as possible in order to avoid overwriting the data paths. Well, the good news is that the files can be recovered, however, Microsoft expects a phone call from you to do be able to do that. Also, Microsoft Support and our retail stores customer service personnel are available at no charge to help customers, ' Cable claims. You can also drag and drop photos from your phone onto your PC. But, to ensure that no others were affected when the October Update rolled out to general users, it pulled the update and got to work on a fix. "We expect this will allow us to better monitor the most impactful issues even when feedback volume is low".

Microsoft responded by pausing the update and asking anyone affected to contact the company directly. It notes that Microsoft will provide a notice when the Windows 10 version 1809 rollout resumes.

Vanessa Coleman

Comments