In an unexpected move, users submitting tickets to Bethesda's website were given access to the support system.
"I am receiving every single one of your support tickets on my Bethesda account". Fallout 76 could be pre-ordered in a pricey Power Armor set, complete with a wearable replica helmet and a tote bag. "Mostly it's your receipts for you power armour set requesting a new bag".
"These receipts contain all your info", the post reads.
I'm not going to paste screenshots of what I have access to for the privacy of people, but I can see receipts of people from all over the world, and if I can, other people probably can, too. And I know a few of you want a refund that Bethesda has said can't happen.
This is not good for people who have also filed a support ticket, as it means anyone can possibly see their personal data, putting them in danger. Please rest assure I have no desire to stalk you or mess with your Fallout 76 experience. Fervor only grew when it was revealed that Bethesda gave similar canvas bags to influencers as part of a preview event.
Two Bethesda representatives have since tried to address players' frustrations in the comments sections of numerous subreddit threads, promising more information "ASAP" and more comprehensive patch notes in the future. Now there's 8 pages of canvas bag requests, tickets and "fix or refund me" demands.
"We are still investigating the incident and will provide additional updates as we learn more".
Just as Bethesda seemingly gains control of its Fallout 76 collector's edition fiasco, it seems as though the company has struggled to keep a lid on customer information. "Your email and home address and the card you used to buy this extremely glitched game".