When she attempted to confirm the doctor's advice on next steps and at-home hospice, the doctor said: "you know, I don't know if he's going to get home".
Wilharm says that heartbreaking news hurt even more, delivered through a machine.
A septuagenarian Californian learnt of his impending death through a video link, outraging his family, who protested against the dehumanised and robotic way in which the news was delivered. "Had I of been there I would have told him to turn around roll his Ass out and send in a Human!". According to Quintana's granddaughter, Annalisia Wilharm, who was alone with Quintana when the machine rolled into the room, she had to repeat to her grandfather what the doctor was saying because he had hearing difficulties in his right ear, and the machine was unable to go to the other side of the bed.
"We offer our honest condolences", said Kaiser Permanente senior vice-president Michelle Gaskill-Hames.
"Our health care staff receive extensive training in the use of telemedicine, but video technology is not used as a replacement for in-person evaluations and conversations with patients", reads the statement, which was published in full by KTVU.
That came into Cathies Fathers ICU room late Monday night and told him he has no Lungs left only option is comfort care, remove the mask helping him breathe and put him on a Moraphine drip til he dies. She said it did not replace previous conversations with patients and family members.
He passed away the following day.
She took a cellphone video of the encounter, which she eventually relayed to her mother and grandmother.
Wilharm wrote to USA Today that her grandfather Ernest died last Tuesday. "We offer our honest condolences", she said. "Meanwhile, this guy is telling him, 'So we've got your results back, and there's no lung left".
Wilharm told CNN that her family was under no illusions about her grandfather's condition. "We use video technology as an appropriate enhancement to the care team and a way to bring additional consultative expertise to the bedside".
Hospital administration officials claimed that video conferencing has "worked wonders" for their patients and the patient's families because they're warm and intimate.