Apple Hit With Class Action Lawsuit Over Failing Keyboards

That's also what lead plaintiffs Zixuan Rao and Kyle Barbaro claim in the lawsuit filed in the U.S. District Court of Northern California. It alleged that the company's in-store "Genius Bar" technicians failed to acknowledge the fault if customers requested technical support. "In fact it is four times more stable than that scissor mechanism". According to the stats, about 11.8% of all repairs have been because of keyboard failures.

The class action is being spearheaded by the law firm Girard Gibbs which notes on its website that it's now investigating complaints that the keyboard on Apple's 2016 MacBook Pro design is defective.

Common problems with the Butterfly keyboards included sticking and unresponsive keys, and the shallow travel of the keys getting clogged with small amounts of dust and debris that more traditional keyboard mechanisms would not be affected by. Since the keys in the Macbooks can not be repaired by just anyone, Apple MacBook users are more bothered by the price to get their MacBooks fixed, especially if the users are out of warranties. It was first used on the 12in MacBook laptop, and then later on the redesigned MacBook Pro line from late 2016. But the next month, Rao alleged, the machine started to experience "keyboard failures".

Beginning with its 2016 and 2017 flagship Macbook Pro laptops, Apple debuted a new "butterfly" keyswitch design in its now-thinner laptops. If that fails to solve the problem of non-responsive keys or repeated keystrokes, the only remaining option is fix. Apple quoted him a price of more than $700 to perform the fix because his device was out of warranty.

The lawsuit claims Apple hasn't done enough to alert consumers to the issue. On an FAQ page, the firm has suggested any customers facing the issues should "use compressed air to spray the keyboard". "The keyboard defect in the MacBook is considerably certain to demonstrate". And the fact these models only come with USB-C ports is also a little divisive, but Apple isn't likely to add all the ports from older models back onto its upcoming laptops.

Following numerous complaints (and even a petition or two), Apple has been hit with a class action suit over its faulty MacBook keyboards. As per the complaint, thousands of users have experienced failures with the butterfly keyboard due to its dust-prone design. "The problems are widespread, consistent, and infuriating". The petition accrued 21,000 supporters.

Vanessa Coleman

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